What you should know about Apple’s MacBook Pro recall program
- jun
- 24
Everything you should know about Apple's MacBook Pro recall program.
Apple has issued a voluntary recall for a select group of 15-inch MacBook Pro units due to potential issues with the battery overheating. To know if this issue affects your MacBook Pro, you'll need to get its serial number. If your MacBook Pro is one of those affected, it will be eligible for a battery replacement.
Here's everything you need to know about this program.
What exactly is happening?
Apple has issued a voluntary recall on select units of the 2015 MacBook Pro. The issue stems from the battery on these units, which has a possibility of overheating and poses a fire safety risk.
Because of this, Apple is offering battery replacements for affected MacBook Pros.
What does "voluntary recall" mean?
A voluntary recall is one that a company initiates on its own, rather than being compelled to do so by a government agency.
Which Macs are affected by this recall
This part is important. Only the 15-inch Retina MacBook Pro from mid-2015 is impacted by the recall. Apple says that this model was sold primarily between September 2015 and February 2017, so if you purchased a 15-inch MacBook Pro before or after that time period, you likely have nothing to worry about.
Importantly, if you have a 13-inch MacBook Pro from any year, this issue and recall don't affect you.
How do I check if my MacBook Pro is impacted by this recall?
On your Mac, click the Apple in the Menu bar, then click About this Mac. On the overview the pops up, right under the version of macOS you're running, you should see a line that says "MacBook Pro" with your computer's screen size and model year.
Eligible MacBooks have MacBook Pro (Retina, 15-inch, Mid 2015 on that line. If you see that on your MacBook Pro, you'll need to head to Apple's recall site and enter the serial number into the box under Eligibility. You can find your Mac's serial number on the About this Mac screen at the bottom of the hardware list.
How much will it cost to have my MacBook Pro's battery replaced?
Apple will replace the batteries on affected MacBook Pros free of charge.
How do I have my MacBook Pro serviced if it's found to be an affected model?
You'll have three options for sending your MacBook Pro in for service if it's one of the affected units:
- Make an appointment at your closest Apple Retail Store
- Head to an Apple Authorized Service Provider
- Arrange mail-in service to the Apple Repair Center via Apple Support
In all cases, your MacBook Pro will be sent to the Apple Repair Center for service. Before sending your MacBook Pro off, the company advises you to back up your data.
How long will it take for my MacBook Pro to be serviced?
Apple says that service will take anywhere from one to two weeks.
Will Apple extend the warranty for my MacBook Pro with this program?
Apple notes that this program will not extend your standard warranty.
Other questions?
If you have other questions about this MacBook Pro battery replacement program, let us know in the comments.
